Amazon business case study
Boosting task completion & user satisfaction in procurement
Challenge
A cumbersome user flow in the procurement process led to delays, drop-offs, and low task completion for operations teams, impacting overall satisfaction.
Outcome
Improved UX resulted in faster procurement and higher task completion, increasing user satisfaction and driving consistent use for business needs.
How we got there
Conducted 100 cognitive walkthroughs to identify and address key usability gaps, leading to reduced drop-offs and efficient purchasing.
"Daria quickly identified the issues in our procurement flow that were causing delays. Her solutions made the process faster and more efficient without losing any key functionality. We’re very impressed with her ability to simplify complex systems."
Tracey Savcic
Procurement Manager, Amazon
